RioStarz Malaysia Platform Terms & Conditions of Use

Acceptance of Terms and Conditions

Welcome to RioStarz, an online betting and gaming platform operating under the domain riostarz.bet. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member", "User" or "You") and RioStarz ("We", "Platform" or "Company").

By accessing the RioStarz website, registering a new account, making a deposit, using any of our services, or participating in any game offered on our platform, you acknowledge that you have read, understood, and agree to be fully bound by all terms and conditions set out in this document, together with our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

Membership Eligibility

To be eligible for membership and to use RioStarz's services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the time of registration. RioStarz takes the protection of minors and young people from gambling activities very seriously.
• Must be registering as a private individual only, and not on behalf of any company, organisation, or third party.
• Not currently on a self-exclusion list with any gambling platform or subject to a gambling prohibition imposed by any authority.
• Have full legal capacity to enter into a binding agreement under the laws of the jurisdiction in which you reside.
• Register using accurate, truthful, and up-to-date personal information. Only one account is permitted per individual, phone number, and IP address.
• Must not be an employee, contractor, business partner, or immediate family member of a RioStarz employee or any of our service providers.

Registration and Account Management

Opening a RioStarz account is straightforward and free. However, there are several important rules that all members must comply with:

• One Account Per Person: Each individual is permitted to hold only one active account at RioStarz. Registration of multiple accounts by the same individual is strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.
• Accurate Information: You must provide your full name, Malaysian phone number, email address, and date of birth accurately during registration. Providing false information is a breach of these terms.
• Password: You are solely responsible for maintaining the confidentiality of your account password. RioStarz will not be liable for any losses arising from third-party access to your account as a result of your own negligence.
• Email Verification: New accounts must be verified via the link sent to the registered email address within 48 hours of registration.
• KYC (Know Your Customer): Prior to processing a first withdrawal exceeding RM500, members may be required to submit a copy of their Malaysian identity card (MyKad) and proof of current address.

Please contact the RioStarz support team via live chat if you encounter any issues during the registration or account verification process. Our team is available 24 hours a day.

Deposit & Withdrawal Policy

RioStarz supports a wide range of Malaysian digital payment methods to make your financial transactions seamless. All deposits and withdrawals are processed in Malaysian Ringgit (MYR) only.

Accepted Payment Methods:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (including QR and direct transfer)
• FPX Internet Banking — Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, RHB Now, and other Malaysian banks

Deposit Limit:

• Minimum deposit: RM20 for standard games and RM100 for VIP tables
• Maximum daily deposit: RM50,000 (limit can be increased for VIP members upon request)
• All deposits are processed instantly — funds arrive within 5 minutes

Withdrawal Limits:

• Minimum withdrawal: RM50
• Maximum daily withdrawal: RM20,000 (higher limits available for VIP members)
• Processing time: 1–3 hours for e-wallets; 1–3 business days for bank transfers

Bonuses, Promotions and Rewards

RioStarz offers its members a wide range of exciting bonuses and promotions. All bonuses are subject to wagering requirements and the specific terms stated alongside each offer. The following general terms apply to all bonuses at RioStarz:

• Welcome Bonus: 100% match on your first deposit up to RM500. 25x wagering requirement on the bonus amount. Must be completed within 30 days from the date the bonus is credited.
• Weekly Cashback: 10% cashback on weekly net losses, credited every Monday. Maximum RM1,000 per week. No wagering requirements.
• Free Spins: Applicable to designated slot games only. Winnings from free spins are subject to a 20x wagering requirement before any withdrawal is permitted.
• Bonus Abuse Policy: Any attempt to exploit the bonus system through matched betting, the use of multiple accounts, or other fraudulent methods will result in bonus forfeiture and possible account closure.
• One Bonus Per Member: Each member is entitled to claim each type of bonus once per promotional period, unless otherwise stated.
• RioStarz reserves the right to: To amend, suspend, or terminate any promotion at any time with or without prior notice.

Game Rules

The RioStarz platform offers a wide range of game categories, including live casino, online slots, sports betting (football, badminton, cricket) and lottery. Specific rules for each game category are as follows:

• Live Casino & Table Games: All live casino game results are final once the round is completed. In the event of a technical disruption during an active round, RioStarz will rely on server records to determine the valid outcome.
• Online Slots: All slots use an RNG (Random Number Generator) system certified by independent third-party bodies. The RTP (Return to Player) for each slot is displayed transparently within the game information.
• Sports Betting: All bets are final once confirmed. Bets placed on events that have already started (in the case of pre-match betting) will be voided and the stake refunded. Odds are subject to change until the bet is confirmed.
• Connection Interruption: RioStarz is not liable for losses caused by interruptions to a member's internet connection. Please ensure you have a stable connection before joining any game round.
• Minimum Play: The minimum bet for each game is as displayed within the respective game interface.

Member Conduct and Responsibilities

As a RioStarz member, you agree to use this platform responsibly and to comply with all of the following rules at all times:

• Do not use automated software (bots), scripts, or any technology designed to gain an unfair advantage in games.
• Do not modify or attempt to interfere with the source code or operation of the RioStarz platform in any way.
• Do not engage in any form of fraud, identity falsification, money laundering, or other illegal activities using our platform.
• Do not share your account login credentials with anyone or allow others to access your account.
• Not to use offensive, threatening, or harassing language towards any other member or RioStarz support staff on our chat platform.
• You are fully responsible for all activities that occur within your account, including any transactions made.

Violation of any of the above rules may result in a warning, temporary suspension, or permanent account closure without any payment of outstanding balances where the violation involves fraudulent activity.

Privacy and Data Protection

RioStarz takes the protection of your personal data seriously. The collection, use, and storage of your personal data are governed by our Privacy Policy, which forms part of this agreement.

In summary, RioStarz collects and uses your personal data for the following purposes:

• Member account management and verification
• Processing of financial transactions (deposits and withdrawals)
• Compliance with AML (Anti-Money Laundering) and KYC requirements
• Sending account-related communications, including bonuses and promotions (with your consent)
• Improving user experience and RioStarz platform services
• Fraud prevention and platform security protection

Your data will not be sold, shared, or transferred to any third party except as stated in our Privacy Policy or as required by applicable law. For more information, please refer to RioStarz Privacy Policy.

Account Suspension and Closure

RioStarz reserves the right to suspend or close a member's account in the following situations:

• Violation of any rules or terms set out in this document
• Suspected fraudulent activity, money laundering, or violation of applicable laws
• Failure to submit identity verification (KYC) documents within the stipulated timeframe
• Use of multiple accounts by the same individual
• Member's own request to close their account (self-exclusion)

If an account is closed due to a terms violation, RioStarz reserves the right to withhold the account balance pending the completion of an investigation. If an account is closed at the member's own request with no violations, any valid balance will be refunded after deducting bonuses that have not yet met the wagering requirements.

Members who wish to voluntarily close their account may do so by contacting the RioStarz support team via 24/7 live chat.

Responsible Gaming

RioStarz is fully committed to responsible gaming practices. We believe gambling should be an enjoyable form of entertainment, not a source of financial stress or personal hardship.

The RioStarz platform provides the following tools to help members stay in control of their play:

• Daily / Weekly / Monthly Deposit Limits: Set the maximum amount you can deposit within a given period.
• Loss Limit: Set a maximum loss limit you are comfortable with per day, week, or month.
• Session Time Limit: Limit your playing time by setting a maximum session duration.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, 30 days, or a duration of your choice.
• Permanent Self-Exclusion: The option to permanently exclude yourself from the RioStarz platform whenever needed.
• Support Resources: Our team is trained to refer members who need support to problem gambling assistance organisations in Malaysia.

Disclaimer and Limitation of Liability

The RioStarz platform and all its services are provided "as is" without any express or implied warranties. To the fullest extent permitted by applicable law, RioStarz shall not be liable for:

• Financial losses incurred as a result of gaming activity on our platform
• Service disruptions caused by system maintenance, natural disasters, or events beyond our reasonable control
• Loss of data or information resulting from damage to the user's device
• Any indirect, incidental, or consequential losses arising from the use of the RioStarz platform
• Actions by third parties including payment providers, game providers, or telecommunications networks

RioStarz's total liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days prior to the relevant claim.

Amendments to Terms and Conditions

RioStarz reserves the right to amend, update, or replace any part of these Terms and Conditions at any time in response to operational, legal, or industry requirements. The amendment notification process is as follows:

• Material amendments will be communicated via in-platform notifications and email to the member's registered address at least 7 days before the changes take effect.
• Minor amendments (such as spelling corrections or clarifications) may be made without prior notice.
• The "Last Updated" date at the top of this document will always reflect the most current version.
• Continued use of the RioStarz platform after the effective date of any amendment constitutes acceptance of that amendment.
• If you do not agree with the new amendments, you have the right to close your account before the changes take effect.

We encourage all members to review this Terms and Conditions page regularly to stay informed of the latest version applicable to their use of the platform.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the RioStarz platform, you may reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the RioStarz platform. Average response time under 3 minutes.
• Email: support@riostarz.bet — for written enquiries and formal complaints. We aim to respond within 24 hours.
• FAQ: Visit the page Frequently Asked Questions (FAQ) for answers to the most frequently asked questions by RioStarz members.

The RioStarz support team communicates in Bahasa Malaysia and understands the needs of local players. We are committed to resolving every enquiry and complaint fairly, transparently, and in a timely manner.